ASUS Pixel Policy Tiers
ASUS applies tiered dead pixel policies depending on the monitor product line. Before filing a claim, identify which tier your model falls under.
Standard ASUS monitors (budget and mid-range IPS/VA): ISO 13406-2 Class II tolerance applies. Up to 2 Type 1 (bright), 2 Type 2 (dark), and 5 Type 3 (sub-pixel) defects are within acceptable limits. A single dead pixel typically does not qualify for replacement under standard warranty.
ROG and TUF Gaming monitors: ASUS applies the ISO Class II standard for ROG and TUF gaming monitors. However, ASUS support has flexibility for single-defect cases on higher-priced models — particularly for defects near the center of the screen or within the primary gaming area.
ASUS ProArt professional displays: ASUS ProArt displays (PA32, PA279, PS321UH, and similar) include a zero bright pixel defect guarantee for qualifying models. Any single always-on bright sub-pixel qualifies for a free replacement. This is ASUS's strongest pixel coverage and applies to their display-critical professional monitor lineup.
How to Check Your ASUS Model's Coverage
- Locate the model number on the sticker on the back of your monitor.
- Visit ASUS support and search for your model.
- Under the Warranty tab, look for "0 bright pixel" language or the applicable pixel policy tier.
- ProArt-certified displays list the zero bright pixel guarantee explicitly on both the product page and warranty documentation.
ROG Gaming Monitor Dead Pixel Claims
For ASUS ROG monitors (PG27AQN, PG32UQX, XG27AQM, etc.), standard ISO Class II applies. A single dead pixel in a corner is unlikely to qualify for replacement. However, escalating through ASUS's official support portal — especially for premium ROG Swift monitors above $500 — sometimes yields goodwill replacements for single highly-visible defects.
How to File an ASUS Warranty Claim
- Run the dead pixel test and capture documentation on multiple solid color backgrounds.
- Collect your serial number, purchase receipt, and retailer name.
- Log a ticket at ASUS's online support portal or contact an authorized ASUS service center.
- For ProArt models, reference the zero bright pixel guarantee in your claim.
ASUS support response times vary by region. In North America and Europe, most warranty claims are resolved within 7–14 business days with a replacement panel or unit.
Frequently Asked Questions
Does ASUS have a zero dead pixel policy?
Yes — but only for qualifying ASUS ProArt displays. Standard monitors, ROG, and TUF gaming monitors use ISO 13406-2 Class II, which allows a small number of pixel defects before replacement is warranted.
Is one dead pixel on an ASUS ROG monitor covered?
Not automatically under standard warranty terms. ROG monitors use ISO Class II tolerance. Escalation through ASUS support sometimes yields goodwill replacements on single-pixel defects for premium models, particularly those priced above $400.
How do I find my ASUS monitor's pixel policy?
Check the product's warranty documentation at ASUS support online, or look for "0 bright pixel" language on the product specification sheet. ProArt models advertise this guarantee prominently on the product page and in the box documentation.
ASUS Laptop Dead Pixel Policy
ASUS laptop policies operate separately from their monitor warranty tiers. Our laptop dead pixel guide covers HP, Lenovo, and ASUS portables with model-specific policy breakdowns.