LG's Dead Pixel Policy by Product Line
LG operates two distinct dead pixel policies depending on the display technology in your monitor or TV.
LG OLED monitors and TVs — LG's premium OLED displays, including OLED TV C, G, and Z series and the LG UltraFine OLED Pro, carry a zero bright sub-pixel guarantee on qualifying models. Any always-on bright pixel defect is grounds for replacement within the warranty period, with no minimum threshold required.
LG IPS and VA monitors — Standard LG monitors, including budget IPS panels and most UltraGear gaming monitors, fall under the ISO 13406-2 Class II standard. Up to 2 always-bright (Type 1) and up to 2 always-dark (Type 2) pixels are within tolerance and may not qualify for replacement.
LG OLED Zero Dead Pixel Guarantee
LG was among the first display manufacturers to offer a zero dead pixel guarantee on OLED panels. This applies to:
- LG OLED TV C, G, and Z series
- LG UltraFine OLED Pro monitors
- LG OLED gaming monitors (UltraGear OLED 27GR95QE, 45GR95QE, etc.)
For covered OLED displays, even one visible bright sub-pixel qualifies for a replacement claim within the warranty period. Document the defect with clear photos and contact LG support referencing the zero bright pixel guarantee.
LG UltraGear Gaming Monitor Coverage
LG UltraGear gaming monitors (27GP850, 27GS85QX, 32GN650, and similar IPS models) use LG's standard pixel policy. The warranty covers manufacturing defects but applies the ISO Class II threshold — one or two dead pixels may fall within tolerance.
For the LG 27GP850-B, 27GS85QB, and similar mid-range UltraGear models, a single defect near the center of the panel or in the primary viewing area increases the likelihood of a goodwill replacement when escalated to LG support directly rather than through a retailer.
How to File an LG Warranty Claim
- Run the dead pixel test and document the result on both white and black solid color backgrounds.
- Collect your serial number, purchase date, and retailer information.
- Contact LG support via their official support portal or regional call center.
- For OLED models, reference the zero bright pixel guarantee explicitly in your claim.
LG's support process is generally straightforward for OLED models — claims on C/G/Z series TVs and OLED monitors are usually approved quickly when the defect is clearly documented.
Frequently Asked Questions
Does LG have a zero dead pixel guarantee?
Yes — but only for qualifying OLED models. LG OLED C, G, and Z series TVs and LG UltraFine OLED Pro monitors carry a zero bright pixel guarantee. Standard IPS UltraGear and budget monitors use ISO Class II tolerance.
What is LG's dead pixel policy for UltraGear monitors?
UltraGear IPS monitors follow ISO 13406-2 Class II: up to 2 bright and 2 dark pixel defects are within tolerance. LG support may make goodwill exceptions for single-pixel defects near screen center on higher-priced models.
Are dead pixels covered under LG's warranty?
Yes, within the warranty period (typically 1 year for consumer monitors, 3 years for commercial displays). Whether a replacement is approved depends on the defect count and the display technology — OLED models receive stronger coverage than IPS.