Gigabyte & AORUS Dead Pixel Policy
Gigabyte monitors — including the AORUS gaming lineup — follow the ISO 13406-2 Class II standard for pixel defects. This is the same industry standard used by most mid-range monitor manufacturers.
Under ISO Class II, the following defect counts are within acceptable tolerance and do not automatically qualify for replacement:
- Type 1 (bright dot): Up to 2 defects — within tolerance
- Type 2 (dark dot): Up to 2 defects — within tolerance
- Type 3 (partial bright sub-pixel): Up to 5 defects — within tolerance
A single dead pixel on a Gigabyte or AORUS monitor may fall within this tolerance unless it is in a central or highly visible area of the screen.
AORUS OLED Gaming Monitors
Gigabyte's AORUS OLED gaming monitors (AORUS FO27Q3, FO32U2P, FO48U, and similar) use per-pixel emitter technology where defects are more visible at close gaming distances. While Gigabyte does not publish a separate zero dead pixel guarantee for AORUS OLED models, support for these higher-priced panels tends to be more accommodating for single-pixel defects given the price premium and defect visibility.
For AORUS OLED monitors, documenting the defect clearly on a dark background and escalating through Gigabyte's support portal gives the strongest chance of a goodwill replacement on single-pixel defects.
Standard AORUS and Gigabyte IPS/VA Monitors
AORUS IPS gaming monitors (FI27Q3, FI27Q-X, M28U, etc.) and Gigabyte's standard panel lineup follow the same ISO Class II standard. There is no separate premium pixel policy for AORUS branding on non-OLED models.
Gigabyte's standard warranty for monitors is typically 3 years. The RMA process requires shipping the unit to an authorized service center in most regions.
How to File a Gigabyte Warranty Claim
- Run the dead pixel test and document your defect clearly.
- Record your monitor's serial number and purchase date.
- Visit Gigabyte support (gigabyte.com/support) and submit a warranty request.
- Attach photos showing the dead pixel on both solid white and solid black backgrounds.
- Gigabyte routes claims through their authorized service network; expect 7–14 business days for resolution.
Frequently Asked Questions
Does Gigabyte replace monitors for one dead pixel?
Not automatically. Gigabyte follows ISO Class II tolerance. A single dead pixel below the threshold may not qualify for replacement, but escalation — especially for AORUS OLED models — can result in goodwill replacements.
Does AORUS have a dead pixel warranty?
AORUS monitors carry Gigabyte's standard 3-year warranty. There is no separate zero dead pixel guarantee for AORUS branding. Standard ISO 13406-2 Class II limits apply across both IPS and OLED AORUS models, though OLED claims receive more flexibility in practice.
How do I contact Gigabyte for a monitor warranty claim?
Visit gigabyte.com/support, select your product category, and submit an RMA request with your monitor's serial number and proof of purchase. Gigabyte's support portal supports online ticket submission in most regions.